(Update): Is the center operating as usual now?
Due to heavy demand, we currently have limited openings for therapy services. Please contact us, though, and we’ll do our best to place you with either a fully licensed therapist or one of our highly trained associates under supervision of a fully licensed therapist. Placement may depend on your insurance carrier.
If you are not covered by insurance, we offer therapy services at the following rates (effective April 1, 2024):
Fully licensed therapist: $99 for a 50-minute hour.
Associate therapist: $79 for a 50-minute hour.
View special pricing options.
We look forward to hearing from you and serving you in our community
Will you accept my insurance?
Therapists accept most insurances, including HMO and PPO plans. We do not accept Medicare at this time. View list of medical insurances for our Southern California psychology services. Private pay: Low-fee therapy from $79 to $99 per session. Please contact your therapist for details.
May I pay by credit card?
Visa, MasterCard, American Express and Venmo may be used for copayments and other fees. Please discuss options with your therapist.
How long will it be before I can see a therapist?
Typically we are able to schedule a new client within 10 days, but please see the update at the top of this page. All phone calls are returned within 24-48 hours. We do our utmost to accommodate urgent requests for same-day or same-week appointments.
I need help right now. What do I do?
In a life-threatening situation, dial 911 immediately or go to the nearest emergency room. Or view crisis-line phone numbers. Therapists are not appropriate resources in emergency mental health situations. In addition to calling 911, you may also leave a message for your therapist.
Do you treat … ?
We treat everyone in need of help: individuals, couples, whole families, children (ages 1-12), teens and seniors. We welcome the LGBTQ+ community.
Can you help me select a therapist?
Yes. Begin by looking over our mental health specialist listings. Therapists typically treat all general conditions; many are also highly specialized. If you seek a specific treatment, be sure to make that request when contacting us.
Are all of the therapists licensed?
Services are provided by state-licensed clinicians with full academic credentials and extensive experience in delivering therapeutic services. We also have highly trained associates under supervision of a fully licensed therapist.
Which therapy center is closest to me?
Counseling and psychological services are provided in Encino, Los Angeles, Burbank and Ventura, Calif. All therapy sites are handicapped accessible.
- View the psychotherapy centers locations page.
How do I go about making an appointment?
Call the location where you’d like to be seen:
Encino: (818) 906-0406
Los Angeles: (818) 906-0406
Burbank: (818) 906-0406
Santa Clarita: (818) 906-0406
Ventura: (805) 267-0881
You may also reach us at (888) 635-9886.
Feel free to leave messages on the confidential voice mail.
What is the appointment cancellation policy?
Twenty-four hours’ notice for cancelled appointments. Otherwise, the full fee applies, based on your insurance’s allowable guidelines.
What are your hours?
Monday-Friday: 8 a.m.-9 p.m.
Saturday-Sunday: 8 a.m.-4 p.m.
Do you offer online sessions?
Yes, we offer telemedicine services — aka “virtual counseling.”
Is there a preferred frequency for therapy?
Our therapists reserve a set day and time for therapy. Sessions are conducted weekly. We strongly recommend weekly sessions for at least the first six weeks. Sessions may continue well beyond six weeks. On a case-by-case basis sessions may be conducted every other week, by mutual agreement. We do not conduct monthly sessions.
What if I don’t have health insurance or my insurance doesn’t cover mental health services?
Payments may be arranged with your therapist on a reduced-fee basis. Contact our administration team for details.
What if I have a problem regarding the psychotherapy services I receive?
Please contact us immediately. If you prefer to address the matter in writing, send a letter outlining the issue to:
Wilshire/Valley Therapy Center / Attention Administration Department, 16250 Ventura Blvd. Suite 200. Encino, CA 91436
How can I address an issue with my billing?
For all general billing questions and concerns, send an email to billing.inquiry (at) wilshirecenter.net
How are my privacy and confidentiality protected?
We are dedicated to our clients’ privacy and the strict confidentiality implicit in the patient-therapist relationship. The federal HIPPA Privacy Rule (of 1996) applies. We follow this law in practice and in spirit.
- View our Protected Health Information (PHI) notice.
- View this web site’s privacy policy.
Are there exceptions to the confidentiality and privacy policy?
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
Exceptions include:
- Suspected child abuse or dependent adult or elder abuse, which therapists are required by law to report to appropriate authorities immediately.
- If a client is threatening serious bodily harm to another person, therapists must notify the police and inform the intended victim.
- If a client intends to harm himself or herself, therapists will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, the therapists will take further measures without their permission that are provided to them by law in order to ensure the client’s safety.
What are the patients’ rights at Wilshire/Valley?
Patients have the right to:
- Get care when they need it.
- Be treated with respect and dignity.
- Know the way their health benefits work.
- Decide with their provider the best plan for care.
- Understand their bill.
- Be treated fairly, even if they share criticisms or file an appeal.
View the full list of patients’ rights at the centers.